IT Incident Management and Communication
Documenting IT Incidents
An IT incident report form is a simple tool for employees to record incidents. These can include cyberattacks, service disruptions, or hardware issues.
Creating an IT Outage Communication Plan
To ensure effective communication during an outage, create an IT outage communication plan. Here's an example template you can use during a complete outage:
- Identify the point of contact
- Establish communication channels
- Create a communication schedule
- Prepare communication materials
Postmortem Analysis
After an incident, conduct a postmortem analysis to identify its root cause and prevent future occurrences. Use this incident postmortem report template to:
- Identify the postmortem owner
- Provide information about the incident
- Review the incident meeting
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